CAT: Retail Business · REPORTED September 12, 2026

First Day scam

A retail business scam report, targeting a consumer in Roanoke, VA, USA - 24018 with a reported loss of $145.

Narrative evidence

What happened

I ordered vitamins but apparently didn’t uncheck the very small “subscribe” button. I received the same order a month later which was a high price. I went into my account and searched the entire website for how to cancel a subscription and account. There is no way to do this. You can only suspend your subscription. I had to pick the longest time period to try and figure out how to cancel in the meantime. This traps customers and is very concerning. I deleted my credit card but I am concerned I will have to cancel mine to avoid further fraud. To recap: The manage subscriptions tabs ONLY allows you to delay your order, NOT cancel. There is no way to cancel.

Community warning

How to protect yourself from retail business scams

  • Never send money, gift cards or crypto to anyone you have not independently verified.
  • Search the business name, website, email and phone number here before paying.
  • Be wary of urgency, secrecy, upfront fees and “too good to be true” prices.
  • If you have paid, contact your bank or card issuer immediately to dispute the charge.
  • Report to Action Fraud (UK), the FTC (US) or your national authority, and add your occurrence above.

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