CAT: Online Purchase · REPORTED September 15, 2026

Holior scam

A online purchase scam report, targeting a consumer in BC, CAN - V1V 0G6 with a reported loss of $100.

Narrative evidence

What happened

I purchased a parasite cleanse product from Holior after following a link from Facebook. At the time of purchase, I did not see a clear and prominent disclosure that I was enrolling in a subscription that would automatically renew and result in monthly charges. I have since discovered that Holior has continued withdrawing money from my account each month. I have attempted to contact the company to cancel the subscription and resolve the charges. Their customer service information is difficult to locate, and the phone number is buried in the fine print rather than being readily accessible. I have called the numbers provided, but the calls have not resulted in meaningful assistance. The phone system indicates that I am next in the queue, then says no one is available to take the call and directs me to leave a message. Before I can successfully leave a message, the call disconnects. I have also sent emails to customer service. Their automated response states that they will respond within 24–48 hours, but I have been waiting weeks without receiving a response or resolution. In addition, Holior advertises a 30-day money-back guarantee. I attempted to obtain a refund under that guarantee, but the company has not honoured it or provided a meaningful response to my request. I am now concerned about the continued withdrawals from my bank account and the difficulty of cancelling the subscription. I have also seen numerous other customers commenting on Facebook about similar experiences, including being unable to cancel subscriptions, being charged repeatedly, and not receiving responses from customer service.

Community warning

How to protect yourself from online purchase scams

  • Never send money, gift cards or crypto to anyone you have not independently verified.
  • Search the business name, website, email and phone number here before paying.
  • Be wary of urgency, secrecy, upfront fees and “too good to be true” prices.
  • If you have paid, contact your bank or card issuer immediately to dispute the charge.
  • Report to Action Fraud (UK), the FTC (US) or your national authority, and add your occurrence above.

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